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Embattled MNsure chief abruptly resigns

December 18, 2013
Associated Press

ST. PAUL, Minn. (AP) — The chief of Minnesota's health insurance exchange has resigned abruptly after facing criticism over the rollout and a questionably timed vacation.

April Todd-Malmlov submitted her resignation Tuesday evening during a closed session of MNsure's governing board. She had been under increasing pressure over insurance sign-up problems and failed to get a vote of confidence from Democratic Gov. Mark Dayton last week.

She was a key figure in Minnesota's adaptation to the federal health overhaul since 2011. But after the Oct. 1 enrollment launch, MNsure's Website encountered technical issues and a backup call center didn't fare much better.

Questions over Todd-Malmlov's leadership ramped up after disclosure of an extended trip to Costa Rica in late November, as critical insurance enrollment deadlines neared and issues were unresolved.

 
 

 

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