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Town Talk: Call the Gas Department First

Editor’s Note: The City of New Ulm presents a weekly column highlighting activities in different departments in the city government. Once a month the city will answer questions from readers. Questions on New Ulm city issues can be sent to comments@ci.new-ulm.mn.us.

The New Ulm Public Utilities Gas Department provides a service you may not be aware of. When you experience a problem with the operation of a gas appliance, call the Gas Department first at 507-359-8264 during work hours or 877-868-3636 anytime. We will send a Service Technician to make sure the problem is not with the gas supply at no charge to you. After the Technician has checked the gas meter and regulator for proper operation it may be necessary to contact a qualified repair person to service your appliance. We do not make any adjustments or repairs.

If you call an appliance repair person or plumber before calling us and the problem turns out to be the gas meter or regulator you will not be reimbursed for the appliance service call.

Annually, the New Ulm Public Utilities (NUPUC) staff change out gas meters to ensure the accuracy of our meters. If your meter is scheduled to be replaced, a tag will be placed on your home’s exterior door. Upon receiving this door tag, please contact NUPUC as soon as possible to schedule an appointment. It is necessary for NUPUC staff to enter your home to complete the installation of the new meter due to the brief interruption of service which occurs during the meter change. NUPUC staff will re-light pilot lights and make sure your gas appliances are working before leaving.

Every home should have a Carbon Monoxide (CO) detector in it. CO detectors are just as important as smoke detectors and should be installed in a central location outside each sleeping area and on every level of the home. Carbon Monoxide is an odorless, colorless gas that when accumulating over time can be fatal. If your CO detector alarms, immediately move to a fresh air location outdoors or by an open window or door and call the New Ulm Public Utilities Gas Department. We will send a technician to check the level of CO present and try to locate the source.

And lastly, before you begin any excavation project, call your Gopher State One-Call Center at 1-800-252-1166 or 811 for locate requests. This service is available to you, free of charge, so that you are aware of any underground utilities before you dig. Your family’s safety is very important to us.

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